Customer Service & Operations Coordinator

Customer Service & Operations Coordinator – Naas (Fully Onsite)

Our client, is seeking a motivated Customer Service & Operations Coordinator to join a busy, fast-paced team. This role combines customer service, operations support, data entry, and systems administration. You will work closely with multiple internal departments to ensure smooth day-to-day operations and provide excellent support to customers.

Key Responsibilities:

• Support customers via phone, email, and internal systems.
• Process and update orders.
• Provide operational support across departments such as Sales, Accounts, and IT.
• Generate reports, maintain records, and perform data entry efficiently.
• Respond to customer queries and resolve issues promptly.
• Collaborate with colleagues to ensure operational processes run smoothly.
• Assist with general administrative and office tasks as required.

Skills & Abilities:

• Strong multi-tasking, organization, and prioritization skills.
• Excellent attention to detail and accuracy.
• Professional verbal and written communication skills.
• Ability to collaborate with multiple departments effectively.
• Proficiency in Microsoft Word, Excel
• Fast and accurate data entry.
• Proactive, adaptable, and able to manage competing tasks.
• Clear, professional telephone manner