Clerical Officer Mallow

Clerical Officer Grade 3 Mallow

We're looking for a Clerical Officer to join a busy medical team in Mallow. This is a full time contract role suited to someone who's highly organised, detail focused, and thrives in a fast paced administrative environment.

If you're proactive, reliable, and enjoy supporting others behind the scenes, we'd love to hear from you.

Immediate start

1. 5pm

3 month contract to begin with

• Manage and update waiting lists, ensuring information is accurate and up to date.
• Schedule and confirm appointments for patients and clinicians.
• Communicate directly with patients via phone and email, providing updates and confirmations.
• Liaise with consultants and team members to coordinate pre and post appointment details.
• Organise appointment logistics and ensure patients are booked at the most suitable location.
• Validate appointments, follow up on cancellations or changes, and keep systems updated.
• Handle sensitive or challenging conversations with empathy and professionalism.
• Maintain accurate records in line with confidentiality and data protection standards.

• Previous administrative experience, ideally in healthcare, the public sector, or a customer facing role.
• Excellent communication and interpersonal skills, with a professional phone manner.
• Comfortable managing challenging conversations and expectations calmly and empathetically.
• Proficient in Microsoft Outlook and Excel, with strong scheduling and data entry skills.
• Highly organised and detail-oriented, able to prioritise effectively in a busy setting.
• Flexible, proactive, and solutions focused.