Assistant Store Manager

The Cosmetics Company Store - Kildare Village

As part of the Estée Lauder Companies, The Cosmetics Company Store offers award-winning premium skincare, make-up, haircare and fragrance products from a collection of prestigious brands including Estée Lauder, Clinique and MAC.

Overview:

Job Summary

The Assistant Store Manager is responsible for supporting the Store Manager in driving sales turnover and market share through the delivery of a consumer-focused culture.

• recruiting, leading, coaching and developing a highly engaged team to consistently deliver Brand expectations on sales and service, operations and product,
• ensuring the Brand image is reflected through all Brand standards

Responsibilities:

• Ensure an hourly deployment plan is completed daily to cover all areas of the shop floor in line with the weekly staff rotas.
• Ensure team awareness of all additional sales avenues i.e. eventing, omni-channel and digital channels, etc.
• Keep up to date with competitor activities and missed opportunities.
• Ensure effective training, coaching and development takes place for all direct reports, and feedback is communicated in order to deliver the expected Company service standards.
• Communicate and review daily/weekly targets and Brand KPI’s, taking appropriate action where necessary.
• Effectively use and encourage the teams use of social media to leverage opportunities to drive the business, protect and enhance the Brand image.
• Support the execution of the Brand Strategy and local plan.
• In collaboration with the Store Manager, create and drive a local marketing and events plan.
• Support the Store Manager in working in partnership with Education Manager & In Store Coach ensuring, product knowledge and skill sets enabling team members to be successful at all times.
• Act as a role model for the team ensuring all aspects of sales and service are executed, to continually drive the Customer Journey creating a zero consumer complaints mind-set and a surprise and delight culture.
• Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.
• Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Store Manager where appropriate.
• Ensure the upskilling of the team with the use of Brand education digital tools and resources.
• Provide coaching and feedback to the team on consumer service, sales techniques and product knowledge to improve performance.
• Support the consumer recruitment and retention strategy to grow a loyal consumer base.

• Demonstrate ELC leadership qualities acting as a role model at all times.
• Recruit, induct, retain and develop a high calibre & passionate team in line with Company procedures.
• Ensure the team are aware of Company standards, Policies and Procedures that relate to their role.
• Develop talent and capabilities of the team, promoting a culture of development through coaching and feedback, acting as a role model at all times.
• Provide clear goals, and expectations to help and support the team to achieve and maintain the required standard of conduct and job performance, following the Company performance management procedures where necessary.
• Manage absence in line with the Company attendance policy.
• Communicate effectively with the team ensuring appropriate cascade of information and creating a culture of high engagement.
• Identify skills gaps and training needs of team, ensuring training is received utilising existing Company tools effectively.
• Work with the Store Manager to identify and manage ‘Talent ‘effectively in order to support succession plans.
• Conduct performance reviews with the team, in line with Company guidelines to identify strengths and development needs, taking appropriate action to support development or below standard. performance, setting clear objectives.

• Communicate with the Management team to ensure the delivery of excellent visual merchandising standards at all times (product, housekeeping displays, messaging, pricing).
• Review retail standards of team on a daily basis and take action to ensure standards are maintained.
• Ensure the team complete deliveries, stock movements and associated administration within agreed Company timeframes.
• Ensure that all auditable procedures and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk.
• Respond timely and effectively to all information requests.
• Minimise stock loss by ensuring team comply with all Company security Policies and Procedures.
• Ensure the team work effectively in line with all Company and Retailer Health and Safety Policies and Procedures.
• Maintain a safe working environment for consumers, recommending solutions and ensuring that all team members adhere to Company and Retailer Policies and Procedures.
• Ensure that the team are aware of their health & safety responsibilities and all areas of operational activity.
• Carry out correct opening and closure procedures of the store so that every opportunity for business is maximised.
• Keep abreast of company/store information by means of email, sales update calls, workplace, newsletters or any other forums the Brand utilises.

• Manage daily replenishment, taking appropriate action where necessary.
• Encourage teams to identify trends and make suggestions to enhance product performance.
• Utilise all commercial reports to support decision making.
• Ensure visual merchandising layout is completed to guidelines and within agreed timescales.
• Identify stock package issues, and take corrective action, informing the Store Manager when out of direct control.
• In collaboration with the management team effectively plan for and communicate all promotions and discounts ensuring they are actioned in line with Company guidelines.
• Respond to business trends and external factors to recommend changes needed to capitalise on opportunities to maximise sales.

Qualifications:

• Experience in a fast-paced retail and/or consumer facing environment.
• Ability to drive self-development.
• Managerial experience.
• Commercial acumen in a fast-paced service led environment and awareness of industry.
• Effective communication, organisational, prioritisation and delegation skills.
• Proficent in Microsoft Office.
• Eligible to live and work in the EU.
• Fluent in English both writte & spoken.
• Be able to travel for training abroad.

• Competitive salary & benifits.
• Commission opportunities available.
• Employee Discounts.
• Company Events.
• Great development opportunities.

Work Location : In Person