Store Manager

Overview:

The Cosmetics Company Store - Kildare Village

As part of the Estée Lauder Companies, The Cosmetics Company Store offers award-winning premium skincare, make-up, haircare and fragrance products from a collection of prestigious brands including Estée Lauder, Clinique and MAC.

Job Summary

The Store Manager is accountable for their store and is responsible for driving sales turnover and market share through the creation of a consumer-focused culture.

• Recruiting, leading, coaching and developing the management team to consistently deliver Brand expectations on sales and service, operations and product.
• Ensuring the Brand image is reflected and protected through Brand standards and commercial decision making.

Responsibilities:

• Carry out regular reviews of staffing deployment rotas to ensure that staffing levels in all areas are in line with store template to meet expected service levels.
• Maximise sales performance by utilising all commercial reports available before making commercial decisions.
• Set, communicate and review Brand KPI’s to enable successful delivery of sales targets, taking appropriate action where needed.
• Review and communicate targets, ensuring the cascade to all team members.
• Lead the team to promote and raise awareness of all additional sales avenues i.e. eventing, omni-channel and digital channels.
• Keep up to date with industry knowledge, competitor activities and missed opportunities
• Ensure the effective use of social media to leverage opportunities to drive the business, protect and enhance the Brand image.
• Execute the Brand Strategy, ensuring the delivery of an effective local plan
• In collaboration with the management team, and the wider business, create a local marketing & events plan.
• Work in partnership with Education Manager and In Store Coach ensuring product knowledge and skill sets enable business growth.
• Drive excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture.
• Ensure the whole team act as Ambassadors for the Brand – leading the way to ensure Brand values are represented and bought to life.
• Ensure the management team handle refunds and complaints in line with Company guidelines and to a mutually satisfactory conclusion, consulting the Area Sales & Education Manager where appropriate
• Ensure digital tools and resources available are used to upskill teams.
• Lead the management team in effectively coaching all team members on consumer service, sales techniques and product knowledge, to drive performance.
• In collaboration with the wider business design and implement a consumer recruitment and retention strategy to grow a loyal customer base.

• Demonstrate ELC leadership qualities acting as a Brand Ambassador at all times.
• Lead and inspire the team to achieve and maintain the required standard of conduct and job performance, following the Company performance management procedures where necessary.
• Inspire and communicate effectively with the team creating a culture of high engagement.
• Develop talent and capabilities of the management team, promoting a culture of development by acting as a role model, coaching and developing to maximise potential. Ensuring this culture is driven throughout the team.
• Ensure the recruitment, induction development and retention of a high calibre & passionate team, in line with Company Procedures.
• Ensure all individuals are aware of Company standards, Policies and Procedures that relate to their role.
• Working with the wider ELC team, identify and manage Talent effectively ensuring retention and succession of critical roles.
• Conduct performance reviews with the management team, in line with Company guidelines, to identify strengths and development needs taking appropriate action to support development or below standard performance. Provide clear goals and expectations; ensuring this also happens for every member of the team.
• Ensure absence is managed timely and appropriately, and in accordance with the Company Attendance Policy.
• Identify skills gaps and training needs of management team, ensuring training is received utilising existing Company tools, effectively.

• Plan and communicate to ensure the delivery of excellent visual merchandising standards at all times (product presentations, displays, messaging, pricing)
• Challenge the status quo using innovative ideas to support operational effectiveness and business growth.
• Ensure retail standards are reviewed on a daily basis and Company expectations are communicated to the team to ensure standards are maintained.
• Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes.
• Ensure that all auditable procedures and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk.
• Ensure all information requests are fulfilled accurately, within deadlines set.
• Minimise stock loss by ensuring all Company security Policies and Procedures are implemented correctly and followed.
• Create and maintain a safe environment for consumers ensuring that all team members adhere to Company Policies and Procedures.
• Ensure that all team are aware of their Health & Safety responsibilities and all areas of operational activity achieve a minimum overall grading of ‘Acceptable’ during audits.
• Manage local contacts to provide timely maintenance of the premises ensuring a safe, clean and aesthetically pleasing working and shopping environment.
• Ensure the store is ready for business in line with Company Policies, ensuring opening and closure procedures are followed correctly.
• Keep abreast of company/store information by means of email, sales update calls, workplace, newsletters or any other forums the brand utilises.

• Ensure daily replenishment is managed effectively, taking appropriate action where necessary.
• Maximise sales performance by utilising all commercial reports before making commercial decisions.
• Ensure that visual merchandising layouts are planned, communicated and completed to guidelines and within agreed timescales.
• Ensure stock package issues are identified, generating options and implement solutions informing the Area Sales & Education Manager when out of direct control.
• Effectively plan for and ensure promotions and discounts are actioned in line with Company guidelines.
• Respond to business trends and external factors to recommend changes needed to capitalise on opportunities to maximise sales.
• Lead and inspire teams to identify trends and make suggestions to enhance product performance.
• Ensure the retail space and surrounding areas reflect the brand image and support the commercial strategy e.g window displays.

Qualifications:

• Management experience in retail and/or fast-paced consumer facing environment
• People management and leadership experience.
• Inspirational, innovative and challenging by nature.
• Strong commercial acumen in a fast-paced service led environment and knowledge of industry.
• Effective communication, organisational, prioritisation and delegation skills.
• Proficent in Microsoft Office.
• Eligible to live and work in the EU.
• Fluent in English both writte & spoken.
• Be able to travel for training abroad.

• Competative salary & benifits.
• Commission opportunities available.
• Employess Discounts.
• Company Events.

Work Location : In Person