Helpdesk Administrator New

• Temp with view to perm after 3 month contract
• Immediately available
• €17 per hour, 39 hours per week
• 8am - 4.30pm Mon
• Thurs, 8am
• 3.30pm Friday

Full job description

The coordinator will facilitate communication between employees, contractors, and the facilities team, ensuring effective and efficient facility operations.

Key Responsibilities:

Helpdesk Management:

• Serve as the primary point of contact for all facility-related service requests (maintenance, repairs, cleaning, etc.) via phone, email, and our online portal.
• Log, track, and prioritize incoming service requests in the helpdesk system, ensuring timely follow-up and resolution.
• Provide timely updates to employees and management regarding the status of open requests.

Issue Resolution & Communication:

• Work closely with internal teams, contractors, and vendors to ensure the resolution of facility issues.
• Communicate facility maintenance schedules and any disruptions to services in advance to minimize inconvenience.
• Troubleshoot minor facility issues or escalate major concerns to the appropriate team members or external vendors.

Vendor Management:

• Liaise with external service providers and vendors for scheduled maintenance, urgent repairs, or facility improvements.
• Monitor service level agreements (SLAs) to ensure contracted services are completed as per agreements and to the required standards.

Data Management & Reporting:

• Maintain accurate records of all service requests, completed work orders, and associated costs.

Customer Service:

• Provide exceptional customer service to all employees and stakeholders by addressing concerns, inquiries, and service requests in a professional and friendly manner.
• Resolve any dissatisfaction promptly, escalating as necessary.

Continuous Improvement:

• Identify areas for improvement in processes and procedures to enhance the efficiency of the facilities helpdesk function.
• Suggest and assist in implementing changes to improve the overall facility experience for our customers.

Required Qualifications & Skills:

Education:

• Leaving Cert or equivalent required. A degree in business administration, facilities management, or a related field is a plus.
• Minimum of 2 years of experience in a facilities management, customer service, or administrative role, with a focus on helpdesk coordination or support.
• Experience with facilities management software or helpdesk systems is desirable.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with facilities management or helpdesk software is preferred.
• Excellent verbal and written communication skills to interact with a wide range of internal and external stakeholders.
• Ability to think critically and solve problems efficiently while maintaining a customer-focused approach.

Reach out to Shauna today 01 947 6359 or share your CV to [email protected]