Clerical Officer
Temporary Clerical Officer
Here at Osborne, we are currently seeking a Temporary Clerical Officer to join our public sector client based in Dublin City Centre. This position would suit an individual with previous experience in a clerical, customer service, or contact centre position.
Location: Dublin 4Salary: €16.86 per hour
Key Responsibilities:
Provide accurate information and assistance to customers
Provide accurate information and assistance to persons regarding setting up portal accounts and completing the Identity verification process.Guide customers through the application process on the portal, ensuring they understand each step leading to a complete submitted application.
Respond to inbound inquiries via phone and email, offering basic technical support and troubleshooting for issues related to the portal.
Document all customer interactions in the CRM system, ensuring accurate and thorough records.
Assist in reviewing and improving the usability of the portal, providing feedback and suggestions based on interactions with users.
Support development of training materials for new contact centre staff on the EPA process, technical support procedures, and compliance requirements.
Maintain up-to-date knowledge of portal updates, and internal processes.
Achieve personal and team performance goals, contributing to the overall success of the wider information services team.
Qualifications:
Previous experience in a clerical, customer service, or contact centre role.Excellent communication and interpersonal skills.
Strong problem-solving and technical troubleshooting abilities.
Ability to work under pressure and manage multiple tasks simultaneously.
Strong computer skills and familiarity with CRM systems.
High attention to detail and a commitment providing an exceptional customer service experience.
Ability to handle sensitive information with confidentiality and discretion.
For more information, please apply through the link provided for the attention of Chloe Broderick-Quain or email your CV to chloe.broderick-quain@osborne.ieIf you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.Osborne are proud to be an Equal Opportunity Employer
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