Key Account Manager

This Role

The key account manager role will report to Global Strategic Account Manager.

Requirements

• Strategic Planning: Develop and execute long-term account strategies that align with customer goals and drive business growth.
• Relationship Building: Cultivate strong relationships with key stakeholders at the client organisation, serving as their trusted advisor.
• Contract Negotiations: Lead negotiations and RFQ renewals, ensuring mutually beneficial agreements.
• Account Health Management: Monitor the overall health of the account, proactively identifying and addressing potential risks.
• Escalation Management: Act as the primary point of contact for escalations, ensuring timely resolution and maintaining customer satisfaction.
• Business Alignment: Understand the customer’s business objectives and challenges and align our services to meet those needs.
• Performance Metrics: Track and report on key performance indicators (KPIs) related to account performance, customer satisfaction, and retention.
• Cross-functional Collaboration: Work closely with internal teams (e.g. Marketing and Operations) to ensure customer success.

• Bachelor's degree in business, or a related field.
• 3+ years of experience in account management, client services, or a related field, with a focus on strategic planning and relationship management.
• Fluency in English is required; proficiency in additional European language(s) is a plus.
• Excellent communication and interpersonal skills.
• Ability to understand and align with customer business objectives.
• Strong negotiation and contract management skills.
• Proven track record of managing complex accounts and driving growth.
• Strong problem-solving skills and the ability to manage escalations effectively.
• Proficiency in CRM tools and Microsoft Office Suite.
• Flexibility to travel within Europe/UK/Nordics to meet with key clients.
• Prior experience in a similar role within the data centre or logistics industry would be an advantage.

• Strategic Thinking: Ability to think long-term and develop strategic plans that align with business goals.
• Customer Focus: Deep understanding of customer needs and the ability to anticipate future requirements.
• Leadership: Ability to lead cross-functional teams and influence without direct authority.
• Results-Oriented: Focused on achieving targets and driving continuous improvement.

• Candidates must have the legal right to work in the specified location; no Visa sponsorship will be provided.
• A full clean driving licence is required.
• Flexibility to travel within Europe/UK/Nordics to meet with key clients.

Benefits

The remunerating package, including salary and benefits, is negotiable depending on experience. The package may include the following:

Competitive market salary.

Performance-based bonus.

Opportunities for continuing professional development will also be provided.

Company pension plan (varies by region, subject to local employment laws).

Sports & social club.