Customer Service Asst Analyst

Overview:

The role requires close collaboration with cross-functional teams to address supply constraints, optimize resource utilization, and deliver consistent, high-performance outcomes across the supply network.

Responsibilities:

• Component Planning Execution: Utilize APO to plan components supporting bottler operations from plant through PCS US to PCS&D Distribution Centers.
• Exception Management: Conduct weekly APO reviews, identify exceptions, and take corrective actions to maintain supply continuity.
• STO Creation & Execution: Generate and execute Stock Transfer Orders (STOs) using APO to support both routine operations and innovation timelines.
• Stakeholder Collaboration: Engage with internal and external stakeholders to ensure supply alignment and timely decision-making on expedites.
• Innovation Support: Plan and expedite components for new product launches, ensuring readiness to meet Available-to-Order (ATO) targets.
• In-Transit Visibility: Leverage 4Kites for real-time in-transit reporting, container prioritization, and PCS US warehouse updates.
• Issue Resolution: Proactively resolve supply-related delays and conflicts to maintain service levels and customer satisfaction.
• Customer Engagement: Participate in customer S&OP processes and maintain clear, consistent communication with customer contacts.
• Order Management: Receive, review, and confirm customer sales orders, ensuring accuracy and timely fulfilment.
• Cost & Productivity Initiatives: Contribute to cost-saving projects and continuous improvement efforts across the supply chain.
• Data & Compliance: Maintain accurate SAP master data and ensure full compliance with SOX and Global Control Standards (GCS) audit requirements.

• 99% customer service order fulfillment
• Supplier quality and right-first-time delivery
• Annual cost savings and DII target compliance
• 100% compliance with purchasing policy and audit standards
• Zero material write-offs through proactive risk management
• Speed-to-market and innovation ATO targets

Qualifications:

• Bachelor’s degree in Business, Supply Chain, Finance, or related field
• Minimum 5 years’ experience in supply chain functions (planning, inventory, sourcing)
• Experience with international shipping and customs
• Proven ability to manage inventory across multiple sites
• Proficiency in SAP Strong communication, negotiation, and analytical skills
• Ability to manage multiple complex tasks and build rapport across teams