Reception Admin assistant Citizens Information Service (City Centre) - CE Scheme - SOUTH DUBLIN VOLUNTARY GROUPS COMPANY LIMITED BY GUARANTEE

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Application Details

Eligibility to participate on CE is generally linked to those who are 21 years or over and in receipt of a qualifying social welfare payment for 1 year or more or 18 years and over for certain disadvantaged groups. Your eligibility will have to be verified by the Department.

You can register your interest by selecting the ‘Register your interest’ button or you can contact an Employment Personal Advisor (EPA) in your local Intreo Centre.

Job Description

Duties

This is a developmental opportunity, no experience necessary. Accredited training will be provided to support your career.

Purpose of the job:

Greeting callers, assisting with limited information provision, general office duties to include document production, filing, mail handling etc. in support of the work of a busy city centre drop-in information service. Good computer skills required.

Main Duties:

1. Client interaction in line with service delivery procedures

Be familiar with and observe all relevant policies and procedures

Engage with all clients in a courteous and respectful manner

Filter clients by establishing their needs and either dealing with query, referring to IO at Reception desk or providing a ticket for an office.

Provide basic information, forms, directions etc.

Refer clients to information officers as required

Refer to Citizens Information website and other relevant websites (if required)

Provide relevant printed material in envelope to protect confidentiality

Record all queries on Oyster

Update knowledge – reading websites, printed material etc.

Read emails, memos & information distributed to staff

1. Reception Prep
2. 1 Be familiar with and observe Reception procedures for relevant office location
3. 2 Ensure stocks of forms available at Reception; bring from storage area or photocopy as required
4. 3 Ensure booklets and forms are up to date
5. 4 Ensure all stationery (envelopes etc.) available in Reception
6. 5 Keep Reception desk clean and tidy
7. 6 Ensure Reception area is tidy at all times
8. 8 At opening times: follow procedures for the office in question
9. 9 At closing times: follow procedures for the office in question
10. 10 Ensure appropriate sign on front door
11. Specialist Clinic duties
12. 1 Provide reception cover for specialist clinics in line with prescribed procedures
13. Training
14. 1 Attend In-house Training
15. 2 Attend Training from CIB calendar if required
16. 3 Attend external Training Courses if required
17. 4 Complete Training Feedback Form
18. 5 If required, provide feedback to team on training attended and place copies of handouts etc. on Shared Folder
19. Teamwork
20. 1 Contribute in a positive way to team spirit
21. 2 Participate at staff meetings
22. 3 Share ideas on ways of improving service
23. 4 If not present at staff meetings, ensure you request meeting minutes
24. Assist in the management of center
25. 1 Observe health & safety policy and bring any health and safety issues to the attention of the DM.

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