Administrative Assistant - Grade IV

Administrative Assistant Grade IV – Public Sector

Start Date: Immediate

Key Responsibilities:

• Act as the first point of contact at the hospital department, providing front-of-house support to patients, visitors, and staff.
• Process patient referrals, ensuring accurate data entry and appropriate follow-up.
• Maintain and update patient charts, electronic records, and hospital databases, including IPIMS.
• Manage incoming correspondence, emails, and telephone inquiries in a professional and confidential manner.
• Schedule and coordinate patient appointments, liaising with medical and administrative teams as required.
• Ensure compliance with hospital procedures, data protection regulations, and patient confidentiality policies.
• Support various hospital departments with administrative duties, including filing, scanning, and document preparation.
• Assist in tracking and managing waiting lists, follow-up appointments, and medical reports.
• Work efficiently in a fast-paced healthcare environment, prioritising urgent tasks and supporting clinical teams.

Key Requirements:

• Previous experience in an administrative or clerical role, preferably in a healthcare or hospital setting.
• Experience using IPIMS or similar hospital administration systems is highly desirable.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent multitasking, organisational, and time management skills.
• Strong communication skills with a professional and compassionate telephone manner.
• Ability to handle confidential patient information with discretion and accuracy.
• Adaptability and ability to work across multiple areas within the hospital environment.
• High attention to detail and ability to work independently as well as within a team.

This is an excellent opportunity for a motivated administrator looking to gain experience in a hospital setting, supporting vital healthcare services.