Customer Service Representative

Salary: €30,000 per annum, paid monthly

You’ll work in a fast-paced environment, resolving issues, managing service bookings, and ensuring customer satisfaction.

If you’re passionate about helping people, have excellent communication skills, and enjoy working as part of a supportive team, we’d love to hear from you.

Core role and responsibilities:

• Respond to customer inquiries promptly, professionally, and with empathy via phone, email, or CRM platforms.
• Manage service bookings and product orders, including routing vans and coordinating with field technicians.
• Process customer accounts, update records, and ensure accurate data entry.
• Troubleshoot and resolve customer issues or complaints to a satisfactory conclusion.
• Promote and upsell appropriate services and products where relevant.
• Collaborate with other teams (Service, Sales, Finance) to ensure efficient service delivery.
• Maintain high standards of documentation and CRM system use.
• Contribute ideas to improve processes and customer satisfaction metrics.
• Meet individual and team KPIs related to response time, resolution quality, and service accuracy.

• Excellent communication skills
• Familiarity with CRM systems and/or Microsoft packages
• Experience in customer service or related field.
• Ability to work in a fast paced environment
• Postive attitude and a passion for helping others
• Experience in the water/service industry is desirable

• Monday-Friday working pattern
• Hybrid Working Model
• 23 Day's Annual Leave
• Company Pension Scheme
• Shopping discounts with Perks at Work
• 24hrs access to EAP
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression