Debtor Collection & Process Improvement (FTC)
Debtors / Credit Control Specialist - 6‑Month FTC
Location: Sandyford, Dublin 18Work Model: Hybrid - 2 days onsite, 3 days remote
Experience: Minimum of 3 - 5 years previous
Industry: Financial Services
About the Organisation
A respected Irish financial services provider is seeking an experienced Debtors / Credit Control Specialist to support its growing finance and client‑facing teams.
With debtor volumes increasing, this role will be central to strengthening collections, improving processes, and supporting Client Success Managers (CSMs) in maintaining strong financial discipline.
The Role
This contract position focuses on enhancing debtor performance, improving reporting structures, and embedding consistent processes across the business. You'll collaborate closely with CSMs, senior leadership, and the finance team to reduce aged receivables and streamline how debtor activity is managed.
Key Responsibilities- Take ownership of debtor follow‑ups, partnering with CSMs and clients to reduce overdue balances
- Review current debtor workflows and recommend improvements to increase efficiency and consistency
- Support the introduction of automated reminders, e‑statements, and structured statement cycles
- Analyse invoicing and payment delays, identifying root causes and proposing practical solutions
- Deliver training and guidance to CSMs on debtor management and effective client communication
- Help align debtor performance with CSM KPIs and incentive structures
- Contribute to standardised documentation, templates, and debtor procedures
- Assist in integrating debtor KPIs into dashboards and regular reporting
- Build insights into common reasons for late payments and present findings to management
- Work with senior leaders to ensure debtor management remains a key operational focus
- Strong background in credit control, debtor management, or accounts receivable
- Experience improving processes or introducing automation tools
- Confident communicator with the ability to influence and support internal teams
- Comfortable delivering training or guiding colleagues through new processes
- Able to work independently while collaborating effectively across departments
- Thrives in a fast‑paced, client‑centric environment
- Experience with Sage and euro‑based accounting is an advantage