IT Technical Support Advisor New

Technical Support Advisor – Dublin 2 | Full-time, Hybrid

I am hiring for a Technical Support Advisor to provide IT support to internal users, troubleshooting hardware, software, and network issues, managing IT requests, and helping maintain secure, efficient systems.

Key Responsibilities:

• First- and second-level IT support (Windows, MS365, core applications, hardware, and workplace tech)
• User account administration and access management
• Patching, upgrades, backups, and security maintenance
• Troubleshooting connectivity, OS, software, and hardware issues
• Providing ad-hoc user training and guidance
• Collaborating with IT teams and vendors on projects and problem resolution

Requirements:

• Experience with Windows 10/11, Office 365, Teams, SharePoint, OneDrive, Active Directory, and basic networking
• Familiarity with MDM solutions, endpoint protection, backup systems, Citrix/Terminal services
• Strong problem-solving, communication, and customer service skills
• Third-level IT qualification or relevant certifications (MCSA, CompTIA A+/Network+)
• Experience in financial services/insurance is a plus

Whats on Offer:

• Exposure to diverse IT technologies and projects
• Professional development and training opportunities
• Competitive salary, discretionary bonus, pension, health allowance, and more
• Generous leave and wellness initiatives

This is a hybrid role (4 days in-office, 1 remote) in Dublin 2. Right to work in Ireland required; no visa sponsorship available. Please email cv to [email protected] for immediate interview.

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