German-Speaking Technical Support Specialist (SaaS) New

Salary: €40,000–€60,000 base + 5% annual bonus + equity + full Irish benefits

The company is building a brand-new Customer Support team (Product Experts) in Dublin, and they're looking for German-fluent Customer Support Specialists who thrive in fast-paced SaaS environments and care deeply about customer success.

This is not entry-level support. You’ll be supporting scaling EMEA businesses, handling complex product and technical queries, and acting as a trusted partner to company's customers.

• Become a product expert on the company's platform and its ecosystem
• Provide high-quality support via email and live chat to German-speaking customers across EMEA
• Troubleshoot and resolve software and SaaS-related issues, including escalations
• Support customers with non-technical questions (marketing strategy, e-commerce setup, sales workflows)
• Diagnose problems using established processes and document solutions thoroughly
• Use AI tools to streamline workflows and work more efficiently

• Fluent German and English – written and spoken
• 1+ years’ experience in a customer-facing SaaS or software support role
• Proven experience troubleshooting and resolving complex issues via email and live chat
• Excellent written communication: clear, empathetic, and structured
• Comfortable working in a fast-paced, KPI-driven support environment
• Curious and proactive mindset, with hands-on interest in AI tools and workflows
• Flexibility to work varied shifts (9–5 standard, with occasional 8–4 or 10–6)

• Experience with APIs, integrations, HTML/CSS/JavaScript, or networking basics (DNS, IPs)
• Background in MarTech, e-commerce platforms, or email deliverability
• Familiarity with Zendesk, G-Suite, or similar tools

• Join a scaling global SaaS company building a new team in Dublin
• Work with modern technology, AI-driven workflows, and complex customer challenges
• Strong compensation: €40–60k base + bonus + equity
• Clear development path and opportunity to grow with the business
• Collaborative, high-performance culture that values learning and ownership

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