Verification Officer - Cork City

We are seeking a Full Time Verification Officer for our Cork City location to join our team in the critical role of driving licence processing. This position plays a vital part in ensuring road safety by verifying the eligibility of future drivers.

Key Responsibilities:

• Efficiently process and manage multiple driving licence applications simultaneously, ensuring accuracy and attention to detail.
• Thoroughly verify and authenticate documents, maintaining the highest standards of diligence and compliance.
• Utilise and maintain proficiency in our Front Office Solutions to process applications effectively.
• Participate in and successfully complete both on-site and virtual training programmes to enhance skills and knowledge.
• Strictly adhere to and uphold the Company's Code of Integrity & Professional Conduct in all aspects of work.
• Demonstrate comprehensive understanding and application of Standard Operating Procedures in daily tasks.
• Promptly identify and report any security or data breaches, maintaining vigilance at all times.
• Be prepared to work at other NDLS Centres as required, demonstrating flexibility and commitment to organisational needs.
• Contribute to weekend operations by working occasional Saturdays as part of the role's requirements.

• Leaving Certificate and/or FETAC 5 skills certificate or greater
• Evidence of customer service experience
• Evidence of compliance and attention to detail

The ideal candidate should possess the following attributes/skillsets:

• Dynamic, confident, and motivated individual with a proven track record within the Service Delivery Sector
• Strong customer service focus and experience
• Fluency in both written and oral English – excellent documentation skills required
• Excellent communication skills vital to this role
• Accuracy and attention to detail is critical. Successful candidate should be pro-active, have excellent organisational skills and attention to detail
• Ability to work under own initiative without regular supervision or as part of a team
• Initiative and excellent problem-solving skills in a fast-paced environment
• Effective interpersonal skills – able to develop positive working relationships with people at all levels, with SGS colleagues and external clients/customers
• Excellent PC Proficiency and knowledge of MS Office applications
• Full Driving Licence

Overview of Benefits:

• Comprehensive training programme
• Continued professional development
• Progression opportunities
• Annual tax saver tickets for Rail, Bus and Luas
• Bike to work scheme
• Employee Assistance Program
• Digital wellness platform
• Pension

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.