Business Process Analyst

Working Model: Hybrid

This role is ideal for professionals with a passion for continuous improvement, stakeholder engagement and strategic execution.

• Process Analysis & Design: Evaluate existing business processes to identify inefficiencies and improvement opportunities. Design and document optimised workflows aligned with strategic goals.
• Stakeholder Engagement: Collaborate with internal teams and vendors to gather requirements and feedback. Facilitate workshops and meetings to align process changes with business needs.
• Implementation & Change Management: Lead or support the rollout of process improvements, including training and communication plans. Monitor adoption and effectiveness of new processes, adjusting as needed.
• Performance Monitoring & Reporting: Develop KPIs and dashboards to track process performance. Present findings and recommendations to senior leadership.
• Project Leadership: Manage or contribute to cross-functional projects, ensuring timely delivery and quality outcomes. Support risk management and compliance efforts related to process changes.

Skills and Experience

• Bachelor's degree in business, Engineering, or related field.
• 4-7 years of experience in process improvement or business analysis.
• Proficiency in process mapping tools (e.g., Visio, Lucidchart, Miro).

• Prior consulting experience in a professional services environment is desirable.
• Strong data analysis and problem-solving capabilities
• Strong analytical and interpersonal skills, with a commitment to service excellence. The ability to develop good working relationships is critical; and
• Exceptional communication and relationship building skills across project team, key partners and executive management.