Operations Manager/Analyst (contract)

OPERATIONS MANAGER/ANALYST (CONTRACT)

• Location: Dublin 4
• Contract: 6 months initially with view to extension
• Work Model: Hybrid
• Hourly rate: 24.04 EUR (approx. 50K per annum)

• As an Operations Manager, you will play a key role in designing, launching, standardizing, and optimizing operational processes across vendor and internal teams.
• You will contribute to process efficiency programs-such as re-engineering, automation, outsourcing, and service line consolidation-while developing deeper expertise in operational excellence.
• Working closely under direct guidance from senior leaders, you will support cross-functional initiatives, analyze operational performance, and help scale solutions that improve efficiency, customer experience, and business outcomes.

KEY RESPONSIBILITIES

• Support the execution of projects that deliver measurable impact and resolve scaled operations challenges.
• Contribute to process optimization initiatives, including re-engineering workflows, evaluating automation opportunities, and standardizing procedures.

• Track, analyze, and interpret trends in operational performance to identify opportunities for improvement (e.g., utilization management, reducing non-productive work).
• Assist in publishing operational metrics and KPIs with direct guidance from project or functional leads.

• Support the creation and maintenance of SOPs, process maps, workflow documentation, help resources, and training or certification materials.
• Ensure documentation aligns to operational standards and is kept current across teams and vendors.

• Work with cross-functional stakeholders to help them understand policies and processes, escalating exceptions and resolving issues under direct guidance.
• Respond to inquiries within SLAs, review employee query exceptions, and support employee-facing queues.
• Help manage strategic relationships with key internal and external stakeholders.

• Participate in stakeholder meetings to gather and understand operational requirements and business objectives.
• Support the delivery of business needs through appropriate sourcing strategies (e.g., right MSP, location, cost, and budget alignment).
• Help scale solutions that enhance operational efficiency, customer experience, and key success metrics such as cost savings, capacity optimization, and time reduction at pod, market, regional, or global level.

KEY SKILLS & REQUIREMENTS

• Data analysis, synthesis, and planning
• Business operations knowledge
• Process design and improvement
• Automation tools and processes
• Identifying automation opportunities
• Queue and ticket management
• Operational SLA knowledge

• Industry-specific domain knowledge
• Business acumen and problem solving
• Client and domain understanding

• Consultative communication
• Client/partner management
• Stakeholder relationship management
• Negotiation skills

• Project management
• Team management
• Customer support expertise

• Delivering data-driven insights that support operational improvements
• Enhancing workflow quality, speed, and efficiency
• Strengthening stakeholder relationships and ensuring smooth escalations
• Supporting the rollout of scalable, compliant, and efficient operational processes
• Demonstrating strong ownership, curiosity, and a drive for continuous improvement

If the role is of your interest, get in touch via email for more details. If you are interested in other roles or career change, please do not hesitate to contact me too. Adecco is an equal opportunity employer.

Adecco Ireland is acting as an Employment Business in relation to this vacancy.