Customer Service New Associate (Portuguese) CL13
General Information
Position: Customer Service New Associate (Portuguese) CL13Location: onsite - Sandyford, D18.
Contract: Full-time role 40 hours per week
Work Hours: 24/7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift).
The individual in this role serves as an advocate for the user community, ensuring that their needs are considered in the decision-making process. Additionally, the Data Review Specialist actively participates in process improvement initiatives aimed at enhancing the quality and efficiency of the work.This role is also committed to continuous learning and development through participation in training programs and work group discussions, ensuring optimal performance and personal growth within the role..
Roles and Responsibilities:
- Review business data based on client guidelines using established tools and channels.
- Developing deep knowledge within a complex product group.
- Stay informed and updated on evolving client policies and guidelines.
- Advocate for the user community, ensuring their needs are addressed.
- Investigate and prioritize advertising issues, escalating to a specialist through appropriate channels for further troubleshooting or de-bugging.
- Contribute to initiatives aimed at improving process efficiency and work quality.
- Participate in continuous training programs and collaborative discussions for personal and professional development.
- Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team.
- Facilitate a high-end customer experience related to support.
- Develop deep knowledge within a complex product group.
- Mentor team members and own product support areas.
For internal applicants, the type of contract will remain unchanged..
INCLUSION AND DIVERSITY
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Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Visit us at accenture.com.
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