Customer Service Administrator

If you are looking for a professional role within a highly regulated environment, this is an excellent opportunity to build your career in public-service support.

Working model: Remote working options available, training and Go Live fully onsite

6 month temporary contract

Hourly rate: €14.15 per hour

Shift rotations 08:00 - 16:30 & 09:00 - 17:30 Monday - Friday

In this role, your day-to-day responsibilities will include:

• Managing a high volume of inbound communications via telephone, email, and social media platforms
• Guiding applicants through the grant process, providing expert advice on eligibility, application status, and payment schedules.
• Reviewing and validating sensitive financial and legal documentation to ensure compliance with strict national regulations.
• Taking ownership of queries from start to finish, ensuring a seamless and empathetic experience for every student.
• Adhering to departmental guidelines and data protection protocols at all times.

The ideal candidate will meet the following criteria:

• Exceptional written and verbal communication skills with the ability to explain complex regulations in a simple, friendly manner.
• A strong analytical /"eye for detail/" for assessing documentation and identifying missing information.
• Access to a quiet, dedicated workspace with high-speed broadband to support a Work From Home (WFH) setup.
• Previous experience in a regulated environment-such as banking, insurance, or the public sector-is a distinct advantage.
• Ability to navigate multiple systems simultaneously and manage professional social media interactions.