Customer support specialist
Role: Customer Service Advisor
Hourly Rate: €14.15 per hour
Contract Type: Temporary (Full-time, 22nd June start date - ending 16th October)
Working Model: Fully Remote Training / Hybrid Post-Training (2 days office, 3 days home)
Hours: 37.5 hours per week, Monday - Friday (Rotational shifts: 09:00-17:00 / 09:30-17:30)
About the Client & Role
We are currently recruiting a team of Customer Service Advisors on behalf of a key Cork city business.
Operating in a modern, hybrid environment, you will be joining a supportive, team oriented operation.
Key Responsibilities- Inbound Support: Handling phone queries from applicants and authorized parties regarding grant eligibility, application status, and payment timelines.
- Omnichannel Queue Management: Once fully trained, you will seamlessly handle email and social media queries between phone calls.
- Documentation Assessment: Assisting with document checklists. You will review accounts to ascertain why certain documentation may have been rejected and clearly explain what alternatives will suffice.
- Advising on Grants: Helping applicants understand their award rates and the specific financial threshold brackets they qualify for.
- Previous experience in a customer service, call center, or public-facing role is highly desirable.
- Excellent communication and active listening skills-you will need to display empathy and patience with applicants.
- Strong analytical skills to review account details and explain regulatory guidelines clearly.
- Target-driven mindset comfortable with quality, adherence, and handling time metrics.
- A quiet, secure home office setup with reliable broadband. (Working fully onsite can be accomodated if preferred.)
Training Schedule & Onboarding (Mandatory Attendance)
Our client provides exceptional, fully paid training to ensure you are confident and fully equipped for the role.
Classroom Training (22nd June - 3rd July): Fully remote, Monday to Friday, 09:00 - 17:00 (Includes 3.5 days of training).
Package & Perks- Competitive Pay: €14.15 per hour, paid weekly.
- Predictable Schedule: Monday to Friday hours (no weekends!). Shift rosters are provided 4 weeks in advance.
- Overtime: Extra hours are regularly offered during peak periods for back-office trained advisors.
- Leave: Pro-rata annual leave based on a 20-day standard.
- Note: Due to critical peak campaigns, annual leave cannot be approved during the Priority Closing Campaign (6th-17th July) and the week following the Leaving Cert Results (24th-28th August).
How to Apply
If you are available for the full duration of the contract starting 22nd June and want to gain fantastic public sector experience, please submit your updated CV today for an immediate review!