Real Time Customer Support
Bus Eireann Cork
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Application Details
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Job Description- 8911590576172;-8.46843814849854;BUS ÉIREANN, Capwell Garage , Summerhill South , Cork , Co. Cork , T12 YR92
- Monitoring route and bus punctuality status using the AVL system and
ensuring customers can have access to the latest service information. To
assist the Operations team as required in their endeavour to deliver best
possible service quality and reliability.
- Monitoring social media and responding to customer communications in real
- Prompt assistance relating to lost property, wheelchair space availability and
- They will be trained to safely communicate with Drivers regarding the
concentrate on service control activities
- Logging details of communications for analysis purposes.
- Fielding urgent out of hours communication requests from stakeholders
- Assist as required with provision of prompt and accurate incident reporting
- Assist with Lost Kilometre cause code processing.
- Assist in the compilation of Periodic and Quarterly Operations Performance
- Sector:
- Entry Level
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