Hire Operations Manager New

Overview

The role involves full responsibility for equipment readiness, safety, commercial performance, staff leadership, and customer satisfaction. It is a hands-on position with strong autonomy and the opportunity to drive depot success.

Key Responsibilities

• Oversee daily depot activities ensuring all equipment is serviced, maintained, and ready for hire.
• Manage equipment inventory, utilisation, deliveries, and collections.
• Improve operational processes to enhance efficiency and customer experience.
• Monitor performance KPIs, targets, and budgets.
• Review market activity and customer needs to support pricing and service decisions.

• Lead and develop a high-performing depot team.
• Create a positive, safe, and productive working environment.
• Conduct staff briefings, performance reviews, and development plans.
• Identify training needs and support employee development.

• Build and maintain strong customer relationships.
• Ensure high service standards across all interactions.
• Resolve issues and complaints promptly and professionally.
• Act on customer feedback to continuously improve services.

• Ensure depot compliance with health, safety, and environmental regulations.
• Conduct regular safety checks, risk assessments, and toolbox talks.
• Maintain accurate records of equipment inspections and incidents.

• Manage administrative duties including documentation, hire contracts, timesheets, and purchasing.
• Ensure accurate invoicing, billing, and hire records.
• Control depot costs including staffing, maintenance, fuel, and consumables.
• Liaise with central support functions such as accounts, HR, and logistics.

• Experience in the tool/plant hire, construction, or equipment rental industry desirable.
• Strong leadership ability with proven team management experience.
• Excellent communication, organisation, and problem‑solving skills.
• Strong commercial acumen with the ability to meet KPIs and targets.
• Good knowledge of health & safety standards.

• Previous depot or branch management experience.
• Local market knowledge.
• Experience with logistics or fleet scheduling systems.

• Competitive salary, based on experience
• Company Car
• Bonus opportunities linked to performance
• Staff discounts / perks (if applicable)
• Company events and recognition initiatives
• On-site parking
• Death‑in‑service benefit
• Clear career development opportunities