Customer Service Agent – Dublin Airport - ref. h23943515
Description
**New €30,500 CSA pay**
Ryanair are recruiting for Customer Service Agents to join our Ground Operations Team at Dublin Airport!
These roles are Full-Time positions with our approved manpower agencies, where the successful candidates will be working as part of a large team to ensure that our flights depart on-time. No previous airport experience is required as our fantastic training team will prepare you for your new role with both classroom and practical training.
Please note this a shift-based role with shifts based around our busy flight schedule (days, evenings, weekends, nights and public holidays)
Salary increase to €31,500 on completion of 12 months continuous service
Based in Dublin Airport, you will be work as part of a team with duties including:
- Assisting passengers at the check-in and the bag drop area.
- Baggage processing
- Reservations and ticketing
- Boarding of flights
- Ensuring all immigration regulations are adhered to
- Provision of passenger assistance, handle customer complaints and other duties as assigned
- Ensure all Ryanair flights are turned around in 25 minutes
This is a shift based role with shifts around the flight schedule
Requirements- Unrestricted right to live and work full time in the EU
- Provide the documentation to pass a 5-year security background check (for Airport ID) – This includes full address history / confirmation of employment / education and full gap references provided.
- Previous experience in a customer facing role is desirable but not required.
- Excellent communication and fluent English language skills (verbal/written)
- Adhere to Ryanair’s Grooming Policy (Hair, Makeup, Tattoos, Piercings, Uniform )
- Work a shift based roster – earliest start time 2.30am / latest finish time 10.30pm* *circa to change
- Salary up to €30,500 (includes performance related bonus)
- Additional skills allowances available
- Fixed roster pattern of 4 days on 2 days off
- Full training and uniform supplied
- Flight benefits
- Discounted parking at Dublin Airport (subject to availability)
- Staff discounts at The Loop, Dublin Airport
Competencies