Serviced Accommodation Operations Manager

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Application Details

Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

1. 3384628295898;-6.26592206954956;46 Aungier Street , Dublin 2 , D2

Serviced Accommodation Operations Manager

Visa sponsorship: For outstanding candidates after probation.

We manage premium serviced apartments in central Dublin across major platforms (e.g., Airbnb), aiming for consistent 4.9+/5 guest experiences.

• Lead day‑to‑day guest operations: fast, high‑quality messaging; smooth check‑in/out; uphold house rules and neighbour peace. Target: ≤30 min initial response (in shift), 4.9+/5 ratings.
• Coordinate housekeeping; perform cleaning & laundry when required; keep staples stocked (coffee/tea/sugar/oil/salt/pepper) and amenities on schedule.
• Triage maintenance (locks/hot water/appliances); dispatch vetted contractors; track work orders with photo/receipt evidence.
• Protect reputation: file timely damage claims; challenge unreasonable reviews with facts.
• Keep calendars accurate; manage pricing/min‑stays/stop‑sells; monitor conversion and cancellations.
• Report weekly/monthly on SLA, readiness photo checks, occupancy/RevPAR, incidents/claims, and costs.

• Fluent English.
• Bachelor’s degree or equivalent.
• 2+ years in guest‑facing ops/hospitality/STR or similarly demanding services.
• Integrity and passion; calm under pressure; practical problem‑solver; able to attend city‑centre sites at short notice (when scheduled).
• Comfortable with PMS/channel managers, checklists, and photo documentation.
• Full driving licence.

• A car. • Mandarin.
• Airbnb Superhost (or similar track record).
• Degree in Hotel Management/Customer Relations or related field.

• Flexibility first: genuine flexibility on time and location, with an outcomes‑driven rota.
• Generous bonus tied to guest satisfaction, operational quality (SLA/readiness), occupancy/RevPAR, and cost control.
• Growth path into multi‑unit leadership as we expand.

• Length: up to 6 months, part‑time.
• Scope: full charge of one flagship city‑centre property, including cleaning/laundry when required, to prove end‑to‑end excellence.
• Pay: fixed % of Net Operational Income (NOI) for the assigned unit. After probation: base + bonus + potential visa sponsorship.
• Standards: ≤30 min response (in shift), 4.9+/5 ratings (Airbnb or equivalent), on‑time claims, readiness photo checks, accurate records.

Please include:

• This vacancy is suitable for Remote/Blended working
• Sector:

• Not Required

Candidate Requirements

• Minimum Experienced Required (Years): 2
• Minimum Qualification:Level 7 (incl Diploma & Ordinary Bachelor Degree)

Hospitality, Customer Relations, Management

• Ability Skills:Administration, Communications, Customer Service, Hospitality
• Competency Skills:Initiative, Management, Negotiation
• Specialising In:accommodation, customer service