Customer Support (German Speakers) | Cork

Length of the contract: 12month contract.

The role:

Join our Cork-based team as the primary point of contact for healthcare professionals and patients. You will act as a bridge between medical products and the people who use them, providing clear information and technical help.

Key Responsibilities:

• Customer Support: Answer inquiries from German speakers via phone and digital channels, providing accurate, balanced, and non-promotional information.
• Technical Help: Solve user problems related to medical devices and software.
• Compliance & Safety: Identify and report any product complaints or side effects according to regulations.
• Record Keeping: Maintain accurate logs of all customer interactions in our database.
• Launch Support: Play a key role in the EU launch of new products by ensuring technical content and processes are optimized for the German-speaking market.
• Continuous Improvement: Participate in project teams and User Acceptance Testing (UAT) to refine systems and enhance the Customer Experience (CX).

Requirements:

• Skills: Strong Customer Support skills with the ability to explain technical info simply and empathetically.
• Tech Savvy: Comfortable using databases and document management systems.
• Languages: Native or Fluent German & Fluent English.

Do you want to join an environment where scientific expertise meets technical innovation, all based in the vibrant city of Cork? Apply directly through the link and let's have a chat!